Return & Refund Policy
Delivery Terms
- We deliver only in selected cities in India, subject to stock availability.
- Orders may arrive in multiple deliveries based on availability.
- Customers must check products for damages, expiry, and quantity at the time of delivery.
Return & Replacement
- Products are non-returnable, but replacements may be provided upon verification of the issue.
- Damaged or defective items must be reported within 3 days of delivery via email at marketing@kelzai.com with clear images.
Defective water bottles must be reported on the day of delivery for a replacement.
Cancellations & Refunds
- Orders can be canceled within 2 hours of placement.
Prepaid order refunds will be processed to the original payment mode within 7 working days.
Customer Support
For any concerns, contact our support team at marketing@kelzai.com or call +91 9586122000 between 9 AM – 6 PM.
Note:
The company’s decision will be final regarding returns, refunds, and replacements.
